Sestek
Overview
SESTEK is a leading conversational automation company specializing in AI-powered solutions to enhance customer experiences, streamline efficiency, and drive data-driven insights through advanced technologies like text-to-speech, speech recognition, natural language processing, and voice biometrics.
About Sestek
Welcome to a new era of customer experience, led by the innovative solutions of SESTEK. This pioneering company is redefining how businesses engage with their customers through a comprehensive suite of conversational AI technologies. SESTEK specializes in creating seamless and efficient interaction channels that enhance customer service, optimize contact center operations, and elevate overall customer satisfaction. SESTEK offers a diverse range of products tailored to improve and streamline customer experiences. The Knovvu Virtual Agent allows businesses to provide round-the-clock service by automating routine inquiries, freeing up valuable agent time to focus on more complex customer needs. This virtual agent ensures that customer support is always available and efficient, which is crucial for maintaining high satisfaction levels. For those tired of remembering passwords and PINs, SESTEK's Knovvu Biometrics offers a cutting-edge solution. By utilizing the unique features of a user's voice for real-time authentication, this technology provides a hassle-free and highly secure way to verify identities without the cumbersome security questions. Understanding customer interactions is more critical than ever, and Knovvu Analytics ensures businesses don't miss a beat. By analyzing every customer conversation, companies can gain insights into customer behaviors and preferences, resolve issues promptly, and support their agents effectively. This service offers automated quality management by objectively measuring script adherence and acoustic indicators, along with real-time alerts for urgent inquiries or compliance issues. Quality management is accelerated with Knovvu AQM, transforming what used to take hours into mere minutes using automation. In the fast-paced environment of call centers, having real-time guidance for agents is invaluable. SESTEK's Knovvu Real-Time Guidance empowers agents with timely information, thus enhancing their confidence and ability to satisfy customer requests efficiently. On top of these, SESTEK's Knovvu Speech Recognition sets a high standard in the industry with over 97% accuracy, providing businesses with in-depth analyses and actionable insights that make a tangible difference. Also, their Knovvu Text-to-Speech platform creates human-like, personalized voice experiences that enhance the customer's interaction journey. One of SESTEK's key differentiators is its commitment to owning 100% of its developed technologies. With over 100 R&D staff, the company consistently pushes the boundaries of conversational tech, spending 40% of its revenue on research and development. This dedication not only ensures cutting-edge solutions but also a true omnichannel experience that is scalable and seamlessly integrates across various platforms. SESTEK's technology isn't just high-tech; it's high-touch. The company prides itself on maintaining close customer relationships, enabling them to understand and address specific pain points effectively. This customer-centric approach, combined with their robust technical offerings, has garnered trust from leading global brands, resulting in a project delivery success rate of 100%. In a rapidly evolving digital landscape, SESTEK stands out as a leader, providing unparalleled support and innovation that transforms the customer service paradigm. Whether it's through enhancing efficiency with solutions like the Knovvu Virtual Agent or redefining security with Knovvu Biometrics, SESTEK is at the forefront of a new era in customer experience. Discover how SESTEK can revolutionize your business's customer interactions and elevate your brand to new heights with their comprehensive range of AI-driven solutions.
Top Services
- Contact Center & CX
Recommended For
- Conversational AI
- Speech Analytics
- Digital
- Speech Analytics
- Voice
- Real-Time Agent Coaching
Differentiators
- Strong with Compliance
- Strong with International
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Finance
- Insurance
- Retail
Additional Information
- Offer a single pane-of-glass platform for the three major branches of CX AI: Conversational AI
- Conversational Biometrics
- and Conversational Analytics & AQM.; Employ over 100 R&D engineers that focus on innovating their solutions.; Develop all their AI technologies in-house
- hold 16 patents
- and support 28 languages.; Integrate with major Contact Center providers such as Five9
- Avaya
- Zoom
- and Genesys.; Have an all-inclusive pricing model where add-on services like redaction or additional languages are not an extra cost.